Shipping, Packaging & Returns Policy
Packaging
1. Packaging
Every print from Nick P Photography is carefully packaged to ensure it arrives in perfect condition. We take pride in the quality of our work and that commitment extends to how we present and protect every order.
All prints are packaged as follows:
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Rolled and placed inside a rigid, heavy-duty postal tube
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Protected with acid-free tissue paper to prevent surface damage
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End caps securely sealed to prevent tube collapse in transit
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Labelled FRAGILE and DO NOT BEND on all outer packaging
Packaging cost: AUD $5.50 per order (flat rate, regardless of print size or quantity)
Processing & Dispatch Times
Processing & Dispatch Times
Each print is produced to order by Nick personally to ensure the highest possible quality. Please allow the following timeframes:
Order processing (print & preparation):
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3–5 business days from the date of purchase
Estimated delivery times after dispatch:
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Australia: 2–5 business days
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USA: 10–20 business days
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United Kingdom: 10–20 business days
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China: 10–18 business days
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Europe: 10–20 business days
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Rest of World: 15–30 business days
Please note delivery timeframes are estimates provided by Australia Post and may vary due to customs processing, public holidays, or other circumstances outside our control.
Customs & Import Duties
For international orders, your shipment may be subject to customs inspection and import duties or taxes levied by your country. These charges are the responsibility of the recipient and are not included in our shipping costs.
We are unable to predict or control customs delays. If you have questions about your country’s import regulations, we recommend checking with your local customs authority before ordering.
Shipping
2. Shipping Costs
All orders are dispatched from Leabrook, South Australia via Australia Post. Shipping costs are calculated at checkout based on your destination.
Destination Packaging Postage Total Shipping Cost
Australia AUD $5.50 AUD $11.15 AUD $16.65
USA AUD $5.50 AUD $22.30 AUD $27.80
United Kingdom AUD $5.50 AUD $27.50 AUD $33.00
China AUD $5.50 AUD $19.95 AUD $25.45
Europe AUD $5.50 AUD $27.50 AUD $33.00
Contact us
* For destinations not listed above, please contact us at advisory@nickp.org before placing your order and we will provide a shipping quote.
Tracking Your Order
All orders are dispatched with Australia Post tracking. Once your order has been dispatched, you will receive a confirmation email containing your tracking number. You can track your parcel at:
auspost.com.au/track
International orders may be handed to a partner carrier upon arrival in the destination country, and tracking visibility may vary.
Returns & Refunds
We want you to be completely happy with your purchase. If for any reason you are not satisfied, we offer a full refund policy under the following conditions:
Eligibility for a full refund:
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Your item arrives damaged or defective
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Your item is lost in transit
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The item received is not what was ordered
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You are not satisfied with your purchase for any reason
How to request a refund:
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Contact us within 14 days of receiving your order at advisory@nickp.org
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Include your order number and a brief description of the issue
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For damaged items, please include photographs of the damage and packaging
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Approved refunds will be processed back to your original payment method within 5–7 business days
We do not require you to return the print for a refund in cases of damage or loss. However, if you simply change your mind, we kindly ask that you contact us to discuss the situation.
Contact Us
If you have any questions about your order, shipping, or this policy, please don’t hesitate to get in touch:
Email: advisory@nickp.org
Website: www.nickp.org